We just wanted to make it extra clear for all of our customers exactly what personal information we collect and use when you visit or make a purchase here at Copper Bay Candles!
So, here's the rundown about how we use and collect your personal information...
What personal information do we collect?
We collect and store any information that you enter on our website (for example, when making a purchase). The information stored is: your name, billing address, shipping address, payment information (including credit card numbers or paypal email address), email address and phone number. If you have decided to personalise an item then we would also store the personalisation detail.
We also collect information about your device; such as: IP address and time zone. We also may use software tools to measure and collect session information (to see how you interact with our site!). The information stored can include: individual web pages or products that are viewed and information on how you interact with the site - such as navigation.
How do we collect your information?
When you place an order on our site, it is part of the process to collect the personal information which you provided. Please remember that your personal information will only be used for the specific reasons that are stated above.
Why do we collect your information?
You may be wondering… why do we collect this information?
Well, here at Copper Bay Candles we want to make the experience as personal as possible. So one of the reasons we collect this information is to communicate with you about your order, keeping you up to date with the order process!
We collect this information in order to fulfill any orders placed (this includes processing your payment information, arranging shipping and providing order confirmations/invoices). We also collect this information in order to comply with the preferences on the website - such as newsletters.
How do we store this information?
Copper Bay Candles is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our customers?
We may contact you to notify you about any orders placed, let you know about shipping or order confirmation! We may also notify you about any deals/offers that we have - if you are subscribed to our newsletter. For these purposes we may contact you via email.
Sharing your personal information
We take the security of your personal information very seriously. We only share your personal information with our website provider - Wix. We currently do not make use of Google Analytics or any other third party service provider. We track cookies in order to make your experience as personalised as possible.
How can you withdraw your consent?
You don’t want us to contact you anymore? You want us to delete any personal information?
No problem - just email us at email@example.com and we will sort that immediately!
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at firstname.lastname@example.org
For purposes of EU data protection law, Lilly Parr is the data controller of your personal information.
Last updated on 24/05/18 in accordance with General Data Protection Regulation (GDPR).